Use CasesWatch support channel and draft team-approved replies
Business opsAutomation
Watch support channel and draft team-approved replies
Recipe by @Halfblood
How it works
Watches any Telegram or Discord support channel for new messages. When a question, issue report, or feedback comes in, it drafts a friendly, on-brand reply using the configured tone guidelines, then posts the draft to a designated internal team group for a human to approve or edit before it goes out. Useful for any organization with a busy support channel that wants to keep response quality high without slowing down the team.
Example Prompt
“"Monitor any Telegram support group, and for every new question or feedback, draft a friendly reply in any brand voice and drop it in a common team group to approve before it goes out."”