---
title: "Turn support tickets into help articles"
description: "\"Review this week's repeated support tickets and draft help center articles for the questions customers keep asking.\""
canonical: "https://hub.ironclaw.com/usecases/turn-support-tickets-into-help-articles"
markdown: "https://hub.ironclaw.com/usecases/turn-support-tickets-into-help-articles.md"
type: "use-case"
categories: ["Business ops","Files / knowledge","Automation"]
author: "Halfblood"
---

# Turn support tickets into help articles

## Example Prompt

> "Review this week's repeated support tickets and draft help center articles for the questions customers keep asking."

## What the Agent Does

Pulls tickets from your helpdesk (Zendesk, Intercom, Freshdesk, or email inbox), clusters repeated questions by topic, and identifies gaps in your existing documentation. For each recurring issue it drafts a polished help center article — with a suggested title, tags, and recommended placement in your knowledge base — ready for a human to review and publish.

## Skills and Tools

- Helpdesk connector (Zendesk / Intercom / Freshdesk MCP)
- Duplicate Question Clustering
- Knowledge Base Writer skill
- Document Export tool

## Categories

- Business ops
- Files / knowledge
- Automation

## Links

- [HTML page](https://hub.ironclaw.com/usecases/turn-support-tickets-into-help-articles)